Centauro Palermo airport Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Daphne Lattimore

Italy

Reviewed: Tue, Jul 19, 2022

About Centauro: 2.0 /10

The store's pick-up service was very untimely; I waited at the airport for forty minutes before someone arrived! Initially, they promised a full tank, but the car only had 80% fuel when I received it. Furthermore, because of their delay in the pick-up service, the actual rental start time was fifty minutes later than scheduled, yet the store insisted on returning the car at the originally scheduled time – such unfair terms! The car's condition was also quite average with very basic accessories.

1 days rental

Relevant Reviews on Centauro in Italy

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Reviewed: Sat, Dec 14, 2024

“I will definitely never rent from this car rental company again.”

About Centauro: 2.0 /10

This is by far the worst car rental experience I have ever had. The counter staff fraudulently upgraded my vehicle without my consent and overcharged me 90 euros. This fee is almost double the original rental cost. I did not receive any receipts or notifications about the upgrade during the entire rental process, which is clearly fraudulent. I will definitely never rent from this car rental company again.

About QEEQ: 8.0 /10

Thanks to the helpful assistance of QEEQ customer service, my issue has been resolved satisfactorily. The compensation for my loss is a testament to their commitment to customer service.

Ella Baldwin

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Reviewed: Mon, Aug 12, 2019

About Centauro: 6.0 /10

I booked an automatic, but they initially gave me a manual. Might have been a mistake, but running back and forth in the parking lot late at night was not a good experience.

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Rome Fiumicino Airport(FCO)

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Reviewed: Tue, Mar 21, 2023

About Centauro: 8.0 /10

Very helpful staff dropping off the car and picking it up. Only issue I had was that they told us that we weren't fully insured when picking up the car, which I was as I paid the extra fee from the qeeq premium option. In reality they charge a very high extra fee to deal with them directly if anything had to happen and to avoid the 1000 euro deposit on the card. Was a bit disappointed that I got tricked into as they made it seem like I wasn't covered enough but everything else was great.

About QEEQ: 10.0 /10

Very helpful and quick customer service.