Very satisfied, friendly attitude, no upselling, and the paperwork was done in just a minute or two. What's more worth mentioning is—they gave me a Chevrolet Equinox SUV.

Long wait time, customer service kept pushing insurance and car upgrades. The first quote was nearly $300, which I refused. Then they said there was a discount for China Eastern or Air China members, obviously trying to rip me off. When I still refused, they said they didn't have the model I wanted and gave me a car parked in a corner. After dragging our luggage around to find the car, the tank was empty. I went back to the service desk, and they gave me another car at the opposite end of the lot. It took an hour and a half in total! They claim to be the biggest company.

Hertz is a reputable large car rental company, the procedures are simple, pick-up and drop-off are convenient, and they have a good reputation. Recommended.

Over booking on convertible none available at pick up time took over an hour to locate one

Excellent ex

Back seats unsafe, came off runners. Didn't realise until back at hotel which was a 45 minute drive. Take away cups and tomato sauce sachets left in car.