The customer service was all automated voice messages, making it impossible to reach a real person. We filled the tank and drove only ten kilometers, yet they claimed the tank wasn't full upon return, seems like a scam. Renting from Adelaide to Melbourne, there were toll points along the way that we weren't informed about, and later they charged high service fees on top of the tolls. It's all a rip-off. They are blacklisted, and I will never rent from them again!
The customer service of Ace is very poor. Michael and Jake were very unhelpful and showed no interest in job. Jake was very rude and refused to come out when I had to ask something about the hand break. He said its not his responsibility. All I did i asked to show the hand break as it was at the foot site. A smirk on the face and doesn't care attitude. I have given back the another car I rented the last week 6 days back and bond payment of that car is not yet released. I am still chasing them. Never going back to ACE.
About QEEQ:10.0/10
Great, thank you Easyrent cars. Please remove ACE from your list.
Staff were excellent. The car was quite old and I was worried at times that it may break down. But it did not. It was well needed.
About QEEQ:10.0/10
These guys were fantastic. I lost my confirmation and they were able to help without any issues.
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