From Valencia to Javea to Madrid Airport, all in one day

Make sure to take videos at each spot to avoid getting scammed.

The service was excellent. We arrived early and were able to pick up the car quickly. They explained that for domestic claims, repair costs need to be covered initially. The process was swift, and the return was also very fast.

When picking up the car, the sales repeatedly recommended insurance. Upon returning the car, the staff were extremely picky, trying hard to find tiny 'scratches' that were almost invisible. They assessed 360 euros in damage. I explained that it was already late at night when picking up the car and such small marks were not visible. Moreover, the staff was very busy and told us to just drive away. The return staff said: 'You used the car, and the pick-up record shows no damage, so you are responsible.' I refused to pay. Although they did not charge on the spot, they did not clearly explain whether the fee would be deducted from the credit card authorization. The whole service experience was filled with discrimination against Chinese tourists. We often reside in Europe and usually rent cars directly from local companies, where the process is hassle-free. This experience has tainted our otherwise perfect trip. Unless you have language difficulties, I do not recommend using this rental platform.

Took ages to get a car as it was not ready, poor arrogant service, understaffed front desk, still did not get a deposit of €300 back. Hotline impossible. Never again.

Bad website to rent a car