The staff took a vacation without informing the car rental group or any other branches.

They didn't have the model I reserved or a similar one, and gave us a smaller car, which couldn't fit all our luggage. The staff didn't help solve the problem. The pickup store was small and only accepted credit cards with chips.

Not crowded, but everyone speaks English

Chinese reception, speaks Mandarin. They didn't inform us in advance that the reserved car was unavailable. Upon picking up the car, we found out and communicated with the staff. They offered us a smaller Dodge or a Chevrolet for an extra $300 per day. We ended up spending an additional $160 on two insurances (one of which was for collision with uninsured vehicles, which in hindsight, was unnecessary). Returning the car was smooth; it was inspected on the spot and the deposit was refunded within two hours.

First car we were given needed an oil change so we had to drive it back to hertz to get another car then after driving that second car to our destination we found that second car was also past its oil change. Need to check your cars better, shouldn’t be down to the person renting.

Great prices super easy booking. Very happy.