Use the machine to get a number first. They don't push too many add-ons. Just say you've already purchased everything, and they won't push further. Also, don't switch car models, it will change the price.

The service was really slow. I had an appointment to pick up the car at 8 AM on June 6th, but only got the car around 9:30 AM. I rented the car for seven days, so if I picked it up at 9:30, I should have returned it before 9:30. However, they still required me to return it by 8 AM, and charged me nearly 30 euros for an hour delay.

The original model was an electric 5-door with a large trunk. On site, they said the same class of electric car does not have 5 doors. How can it be considered the same class if it doesn't have 5 doors? The staff said I would have to pay an extra 90 euros to upgrade to an Alfa Romeo or 60 euros to switch to a gasoline 5-door car. Whether electric or gasoline, the Fiat 500 is the cheapest model with the least space. How can it be considered the same as a 5-door car? Additionally, I checked the new electric Fiat 500 in recent years should have a range of over 400 km when fully charged, but this car showed only 200+ km at 96% charge. Clearly, the rental company deliberately bought the base model battery. After a round trip to Mataro for a meal, it had only about 40% left, so I had to pay an extra 28 euros for electricity. Furthermore, if not contested, the electricity cost is calculated as if it was 100% charged, not 96%. Even more absurd, the first car only had 81% charge. Be cautious when renting an electric car from this company and inspect everything thoroughly, including body scratches. The car checklist was also inaccurate, and if you're not careful, you might get charged for any damages when returning the car.

Not bad

Waited over an hour at the pick up counter to get my rental that I prepaid online. And then waited another 20 minutes at the pick up location for the vehicle.