The paperwork took an hour. Initially, they said there was no automatic transmission available, then they gave me a diesel Renault. The problem with this big car was that I couldn't drive it out of the parking lot, so I had to come back and exchange it. It was quite a hassle. Even though I had already bought full insurance, they still made me buy insurance. Since I don't understand Spanish, they said it was a deposit that would be refunded. I was with my child, so I signed it. Later, when I asked the rental company, they confirmed I already had full insurance. Just a reminder, do not sign if the amount doesn't match when you pick up the car!
The store has two counters, there were no other customers in front of us, so my friend and I processed at the same time, very efficient and good service.
I placed my car rental order at least two months in advance, yet I had to wait over an hour to complete the paperwork and our chosen model wasn't available. Despite booking so early, they switched our car and made us wait so long. I have no idea what you guys are doing.
The return office was closed and we were sked to drop off the key in a box. This leaves the customer feeling insecure as the vehicle isnt checked for scratches etc.
About QEEQ:10.0/10
The process was painless
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