Satisfied. Pick-up and drop-off were done within 10 minutes. The service was very fast, just needed to input the information.
Although I didn't notice at first that the car model was different...
The car was quite new, equipped with a rearview camera, radar, driving assistance, and cruise control.
!Remember to bring your own phone mount!
1. They mentioned the trunk might not fit four pieces of luggage and suggested upgrading to a bigger car for an additional fee. I said, 'I TRY FIRST,' and they politely allowed me to test if the luggage would fit. It turned out it did fit.
2. They said I hadn't purchased insurance at the store. I explained that I bought it on the platform. They told me that if there was any damage, I would be liable for €1200, and asked me to confirm. I clarified that I had already purchased the upgraded full insurance from QEEQ and confirmed that I wouldn't need additional insurance. There was no hassle, just signed the agreement.
The car was significantly larger than the one I booked, making it difficult to drive and park on the narrow roads and parking lots of Spanish towns. The car was in poor condition with a broken rear taillight. The most ridiculous part was the fuel policy: they provided the car with 8 liters of fuel and required either returning the car with no less than 8 liters or prepaying for a full tank and returning it empty. This mechanism is clearly designed to take advantage of customers, as it's impossible to return the car with exactly the right amount of fuel. In many years of renting cars in various countries in Europe, America, and Australia, this was the first time I encountered such a policy! The contract amount was incorrect. The staff promised to send me a corrected contract later, but after waiting for 4-5 days and following up multiple times with customer service, I finally received it, but it still had errors. The overall experience in this country felt very unreliable!
The car pickup was quick. Since the reserved car was being washed, we had to wait for 20 minutes, so they gave us another car instead. It was new and easy to drive.
“Alamo is goede verhuurder. verkeerde info pick-up plaats”
About Alamo:8.0/10
Zeer professioneel en klantvriendelijk. Alles ging vlot, auto was keurig schoon en ruim.
About QEEQ:10.0/10
We konden de pick up locatie niet vinden. In de mail stond dat deze in terminal was. Dit klopte echter niet en na telefonisch contact met Alamo werden we naar de juiste plek geïnstrueerd.
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