I couldn't understand why they didn't recognize the car pick-up voucher we brought. It clearly stated that the fee for returning the car in a different location was included. However, two employees who claimed to be managers said our voucher was old and the price was incorrect. After several attempts to resolve this issue by calling the 24-hour customer service line, we still had no solution. We ended up making several international calls, seemingly to the UK. The representative's Indian accent was very difficult to understand, and it's clear that having good English proficiency is essential for successfully renting a car abroad. When we picked up the car, the back seat was reclined at a 45-degree angle and wasn't comfortable for long drives. We asked the staff to adjust it, but they insisted that 'this is how the seat is.' It was incredibly frustrating, and we ended up figuring out how to adjust it ourselves after a long time.

I rented a car from Alamo at San Francisco Airport. It was a Dodge that had run 14,000 miles. On September 15th, the agent, who spoke broken Chinese, told me that if I paid an extra fee of a little over $3, I wouldn't need to fill the tank when returning the car. I believed him and signed. As a result, I was charged $51 when I returned the car on the 30th. Since it was just after 8 in the morning and the agents were probably not on duty yet, I didn't argue because I was in a hurry to catch my flight. Ten days after returning home, another $22.4 was deducted without any notification or reason. Always make sure to return the car with a full tank.

シボレータホクラスで予約をしてシープワゴニアを借りました。車両は新車レベルの良い状態でトラブルも無く、旅行中7人乗る事も有りましたが、車内空間も広くゆとり有る旅をする事が出来ました。大満足です。

現地で借りる際に、完全非対面で日本語対応の登録カウンターでしたので、英語が分からなくても問題無く借りる事が出来ました。登録カウンターへ個人情報を1から入力する事が煩わしかった。旅券番号だけで登録出来る様で有れば更に早く分かり易いと思う。

Buen auto

Fácil de reservar

Absolutely fantastic desk clerk. All Alamo staff we met were lovely.

Simple booking and great prices.