Near Easter, there was no one at the Budget counter and the business was combined with AVIS. They upgraded my car to a Cadillac, but the key battery was dead. I had to replace it at an auto parts store, which cost 32 dollars.
The service was very poor. The staff went on a sudden strike, making us wait for over two hours in vain, and then told us that no cars of the same model were available. We were forced to upgrade the model.
Orlando Counter staff very good. Helpful without pushing additional insurance upgrade.
Budget Customer Services poor, not helpful with late pick up issue and responding to first email sent taking no notice of latest or last email.
Orlando manager excellent and resolved issue that customer service center could not manage to do.
I have used Budget previously and will do so again.
Highly recommended.
About QEEQ:9.0/10
Booking was easy. Issue with flight cancellation and late pick up (24hours later) not resolved. QEEQ and Budget Customer Services both said they could not resolve and to go back to the other party. Leaving me with having to cancel and rebook at a significantly higher last minute rate. A higher rate to lose one days rental and pay over twice the price for the convenience of a late booking. Not good.
I will use QEEQ again as they did try their best
The car was perfect as it was upgraded in to Dodug Journey, yes it was consuming a lot of gas but it was very comfortable, the people of budget in the pick up and drop of were so helpful and profetional ... it was a smooth ride
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