the vehicle given to us wasn't the vehicle scheduled.
We were supposed to get a Mitsubishi Mirage but it wasn't on the lot. Instead we were rented a large Toyota SUV which sucked way too much fuel. The next day we returned to the rental lot and were given a choice of mostly SUV vehicles. We opted for a Hyundai Kona which actually was a decent, comfortable ride.
FIRSTLY I FELT CHEATED AS I WAS OFFERED A VERY OLD CAR AND THEN WAS TOLD THAT OTHER CARS ARE NOT AWAILABLE AND WAS PRESURISED AND FORCED TO PAY EXTRA AND DO UPGRADE TO CAR AND EVEN INSURANCE WAS CHARGED AT VERY HIGH RATE AND FORCED TO TAKE FROM LIMITED CHOICES AND EVEN I WAS TOLD TO WAIT FOR BETTER CAR FOR 2/3 HRS AS NO CARS WERE AWAILABLE BUT AS SOON AS I AGREED TO PAY EXTRA SOON THEY GAVE ME CAR
“Good price, but be prepared to wait in line, and know they require prepayment of gas.”
About FOX RENT A CAR:7.0/10
The shuttle took 20 minutes to show up at the airport. Could not get everyone over in one ride. Once we got to the building, wait was about an hour. Check in process was exceedingly slow...only 3 check in staff, lots to sign with slow machines. Staff was very nice. Incredibly frustrating check in process. Car was a bit dirty, and it was a Dodge (not a Chrysler Town and Country), but worked fine. Drop off process was very quick, which was appreciated. Shuttle drivers were very friendly and fun. All employees seemed to be working hard, but the whole place was severely understaffed and the check in process was ridiculously slow and poorly organized
On pick up in Burbank CA they did not have a car for us although we reserved one over a month before the trip. After about 25 minutes inside we were told to go upstairs and they would help us there. The problem is that for 15 minutes we could not find anyone to assist us and when they did we had to wait for the car to be washed. Never before had we had this much trouble with a car rental.
Everything was smooth as it was supposed to be. Thanks
About QEEQ:9.0/10
This was the first time I used Easyrentcars and I am satisfied. I will use it again. Thanks
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