Originally booked a compact car, but was suddenly given a large SUV and told there were no smaller cars available. After searching for a while, found a smaller SUV. For drivers who have never driven an SUV, this is really difficult and makes driving very stressful. It would be better if there were enough cars of the same category available for replacement. Not all customers want a larger car upgrade.
They were running a promotion, so the price was very cheap. The car was great, but charging was very troublesome. You can't use a credit card; you have to download an app. This wasn't informed in advance, wasting a lot of time.
They charged me over six euros for something similar to ETC in our country when picking up the car. I said I didn't want it, but they said it was mandatory. I didn't even use the highway, but they refused to refund the money. It's not much, but it's frustrating!
The Europcar branch in Portugal is good, with excellent customer service.
About QEEQ:8.0/10
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The service was quite good.
Originally booked a compact car, but was suddenly given a large SUV and told there were no smaller cars available. After searching for a while, found a smaller SUV. For drivers who have never driven an SUV, this is really difficult and makes driving very stressful. It would be better if there were enough cars of the same category available for replacement. Not all customers want a larger car upgrade.
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