The car was not as advertised. The online pictures showed a hatchback YARIS, but the car I received was a sedan version of the YARIS. The car was old with many scratches and damages. I didn't purchase the full package insurance. When returning the car, they noticed some white dust on the front tire, but the metal parts were intact. They tried to blame me for damages, and only after I made a fuss did they say it was fine.

When returning the car, they lifted the spare tire compartment to check, but the staff did not show us this check when we picked up the car. They thought we damaged the spare tire and we had to wait 15 minutes for a senior staff member to confirm it wasn't us. It wasted a lot of time and scared us. We've never had to check the spare tire when renting a car before, and they didn't mention it beforehand. This is very unfair.

ThaiRentACar does not recognized the fact that we have included full insurance in our booking and insist to collect an amount as deposit to cover damage claims if any. This can be inconvenient.

Good condition of the car. But disappointed with the power of the car, as you should bring in 3 liter turbo diesel, instead of 2.5litre diesel. But still acceptable power with full load of the car, 4 adult and 4 children with 3 big luggage and a big backpack.

Reliable apps.

Very easy to find the counter and very satisfied to rent a new car on my trip.

There is a price drop protection syste, it’s user friendly