I have placed several orders through Zuzuche, but this time when I rented a car in Los Angeles, I paid in full when placing the order. However, when I arrived at the store to pick up the car, they insisted that I had an outstanding payment, and I had to clear it on the spot. I contacted Zuzuche online and spent two hours dealing with the issue without success, which was a huge waste of time. I ended up paying the amount requested by the store. Upon returning and discussing the matter over the phone, nearly half a month has passed with no resolution.

Compared to big rental companies, they strictly follow the pickup schedule and don't offer roadside assistance.

Car was poor and had loads of problems, which I reported and they helped out.

Car not clean enough from inside, asked for delayed service several miles ago

Excellent service

Like: The vehicle similar with I had reserved
Dislike: When a person make reservation online is important specify that the credit card must be driver, because if no must leave a deposit. The person that are in the reception must be bilingual and friendly too.