Baltimore

Overall satisfied

They kept trying to add things to get me to pay more

Lady behind the counter told the man in front of us he needed to buy insurance and he refused saying it was included. When it was our turn we were told we weren't covered by any insurance and to buy some through dollar, I refused. She then offered to prepay for fuel even though that was already included through easyrentcars. When she actually processed the booking she couldn't avoid the fact it said that insurance was included that she tried to pretend wasn't there. The cars in our section were all old and there was only about 3-4 of them. Would never go through Dollar again.

Will definitely use again.

Like: I liked that I was kept up to date and notified when a lower price was available. Also, this was the best price for a car rental.
Dislike: Nothing.

Like: Friendly, knowledgeable and helpful staff.
Dislike: Although I had taken out and paid for the insurance online I was told I had to pay additional sixteen (16) dollars per day for insurance. I believe that all charges and fees be included on the reservation so that there would be no surprise in the final cost of the rental. I have two (2) receipts carrying different values.