Both pick-up and drop-off were efficient. At drop-off, there was company staff in the parking lot to collect the car, with no unnecessary inspections. It's convenient and hassle-free.

The service was terrible, and they charged arbitrary fees. There was no mention of these charges before renting or upon arrival at the store. They demanded additional fees for adding a driver and charged a roadside assistance fee even though we declined their insurance because we already had coverage. They just handed over an app for signing without explaining the contract details, leaving out crucial information knowing that our English wasn't perfect.

Very satisfied

Pretty good

Satisfied