Desde mi punto de vista, ofrecer la renta de un vehículo, sin ningún tipo de seguro, me parece poco
D.PEREZ COOK
United States
Reviewed: Tue, Aug 13, 2024
About ACE:9.0/10
Se intento llamar a servicio al cliente en varias ocasiones. Nunca se obtuvo respuesta.
Desde mi punto de vista, ofrecer la renta de un vehículo, sin ningún tipo de seguro, me parece un poco engañoso; puesto que, al momento, de retirar el vehículo, el cliente es forzado a tener que contratar algún tipo de seguro, de no tener uno particular. El monto de la renta termino siendo el doble de lo ya pagado por el vehículo.
The young lady T the front desk was polite and courteous. She was friendly and welcomed me and my family with a smile. She was very helpful explaining the process and helped me a lot getting through to get what I needed. A big applause as she was patient with other customers before my turn. I will return.
Car alignment was off quite a bit. Otherwise the condition of the car was excellent!
Fast pickup and drop off. Shuttle from airport was great too!
Some of the best customer service experience I've had. I highly recommend renting from this business!!
Such a bargain - easily the lowest price provider. But at any price the cleanliness, timeliness, and customer service were impeccable. Truly an outstanding experience.
Ace, in my opinion, is misleading customers about tolls. We spent 140.00 for a program that we would otherwise have spent $1.50 for each of two tolls by paying cash. We were told you couldn't pay cash and going without their coverage would have cost $50.00 per toll in penalties because the toll booths were unmanned. This wasn't true.There were collectors at each toll booth. Going to the Attorney General with this.
The shuttle driver and agent at the rental location were very cold and impersonal on pick up. Luckily on drop off there were different people.
About QEEQ:10.0/10
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Desde mi punto de vista, ofrecer la renta de un vehículo, sin ningún tipo de seguro, me parece poco
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