At first you assigned me a security deposit of 1000 dollars which seemed very high to me because I had already paid for insurance against theft and collision car. During the check in process at AZ rent a car they helped me lower it to 500 which still seemed very high to me, but more reasonable than the first one.
AZ does not accept the Orlando Visitor Toll Pass, requiring an additional daily fee of $14.99 or pay-per-use for toll roads. In the end, the total cost is higher compared to major rental companies at the airport. The vehicle is old and lacks value for money.
Car was old, high mileage, beat up, smelled like smoke, waited 2 hours for the “shuttle” to pick us up because their “communication system was acting up.” I have two babies and had to wait until 10pm for anyone to arrive. They kept telling us they were 30 minutes away. 2 hours later our pathetic rental arrived. we texted them off my phone and my wife’s phone, they responded to my wife but not me, my name and phone number was on the contract, not my wife’s.
Although the company is small and hasn't been established for very long, with only one or two staff members, I was initially worried after reading some reviews. But it turned out to be quite the opposite. Their service was excellent, the young staff were very friendly, and they responded to questions quickly. They would do their best to meet any requests you have. We will definitely rent from them again next time we go to the U.S., as they offer great value for money!
No me mandaron foto del coche y cuando avisé que íbamos con retraso en el control de pasaportes, no me dijeron que llevaban el coche al aeropuerto. Con lo que no pude recoger el coche hasta el día siguiente.
Me costó 30 $ del aeropuerto a la oficina , 70$ de la oficina al hotel en South beach y 50$ del hotel al día siguiente a la oficina . Con lo que me costó 150$ y un día sin coche.
AZ Customer Service Team was helpful. My recommendation to AZ Rentals would be to ensure their vehicle's cigarette lighters are functioning properly, given they're used to power multiple small electronic devices, through adapters, including: Garmin GPS Devices, Multiple Cell Phones and MP3 Players.
About QEEQ:10.0/10
QEEQ Customer Service Representative was very responsive and helpful
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