Car was exceptional, larger model than expected. Office is slightly further from airport than our usual car hire company but not a problem. Will use OK rent a car again.
There were no signs anywhere in the airport to show the pickup location. Once we talked to about 3 different people, they led us in the general direction. The shuttle arrived after about 45 mins. There was only one person at check in (who was also the shuttle driver) so that took another hour before we actually had the car. Ok car rental had given us the wrong address for returning the car so we spent over an hour driving around to find it and made it to the airport about 35 minutes before departure. Extremely stressful in every way and will never book with OK car rental again.
The car booked was not available and I was forced to take a 9 seat minibus for the first 2 days of the holiday, stopping us from doing what we wanted to do on those days. Once I had swapped to the correct car it was all perfect but this had been spoiled a little by the first experience.
- The car was nice
- Under staffed office at pick up
- No indications at the airport where to go for the shuttle transfer service / it appeared to be at departures level, which was not indicated in documents or in the airport
- if you don't take the extra insurance they offer ... they give you a car with a hidden problem, that they charge you at drop-off (we argued about it, but it didn't help - we sent a reclamation by e-mail, nog reaction up to date)
- the amount they reserve on your credit card is double comparared to the indication at online reservation
About QEEQ:8.0/10
- good overview of possible rents, user friendly website
- the reservation system should be more clear by which renting company the car is offered, showing more clearly the logo and
- the reservation system should show the rating of the renting company. For "OK cars" it appears to be very bad ... but this is not showed by your website when choosing.
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Great car hire experience
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