I responsibly say that if you can rent a car directly through the car rental company, do not use third-party agents because it's a hassle. I used a car in Queenstown, New Zealand for 13 days. Initially, I wanted to rent directly, but Hertz told me on the phone that there were no cars available (I needed the car quite urgently). Later, I found that QEEQ could rent Hertz cars, so I placed an order through QEEQ and paid in full. I chose Hertz because of its high reliability, although the insurance is expensive, the cars are new, and there are few disputes. I ended up paying more through QEEQ, and while I did get a car, the process was very unpleasant. Here's the details: I bought Hertz’s full insurance with zero deductible through QEEQ. Having used Hertz in the US, I was quite sensitive about the insurance and called QEEQ to confirm if the full insurance was a Hertz package before paying, and was assured it was. But on the day I picked up the car in New Zealand, the Hertz staff told me the insurance I purchased only covered the car itself and third-party liability. I contacted QEEQ customer service on the spot, but couldn't get the issue resolved. The customer service told me to buy the insurance myself and solve the issue after I return the car. Since there were many people waiting to pick up cars, I had no choice but to buy the insurance. After returning to my country, I contacted after-sales to solve the issue, but was told that I misunderstood the insurance content and that the customer service gave me an accurate explanation without misleading me. So, in the end, I could only laugh bitterly. The basic logic is simple: once you spend the money, you're at a disadvantage. So, I seriously advise everyone not to rent cars through third parties. Book directly through the rental company’s website, it’s cheaper, the fees are clear, and any disputes can be resolved directly. I will never use QEEQ again. Very poor rating, especially for after-sales! They confuse the content to sell their insurance, it's impossible to give a good rating.
The car was excellent, the pick up from Auckland was seamless but the drop off at Wellington Airport was difficult as the rental drop off area wasn’t signposted, the Hertz staff eventually resolved it but it took a lot longer than it should.
About QEEQ:10.0/10
The whole process was simple & went without a hitch.
The process to pick up the car was easy. My only reason for having to wait a little while was due to an overseas visitor (with limited English) picking a car up before me.
About QEEQ:10.0/10
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