RIP OFF

So 1st off, when we called to say we were at the airport, the lady hung up on me. Then the driver showed up about 70 min later to get us and the van runners were broken, and then when we get to the rental office, nobody speaks English. Oh and then they wanted to charge us an additional $100 for tolls even if we paid them they were going to charge us for them. The lady at the office was not professional and was very rude to us and wants to charge us a cancelation fee because we were quoted $97 but then wanted to charge us $200 plus. This is so unprofessional. So now we had to use an Uber the entire trip and that costs us almost $300 when we shouldn't have had to pay that. We live paycheck to paycheck like most Americans and we had to use so much of our vacation money on rides that we didn't get to do half of what we wanted to do. Horsepower should be refunding us those fees and be put out of business. There is no reason why anyone should have to deal with this for any reason at any time.