The booking process was smooth, but the service and product from Budget has been terrible.
United States
Reviewed: Sun, Aug 11, 2019
About Budget:5.0/10
I have been charged for a GPS I returned on the pick-up day despite it being returned and supposedly refunded as the car already had one.
The customer service for the pick up and drop off was abysmal at best.
EasyRentCars App was great, but Budget were unable to deliver. I would not use again, and I’m still having difficulties getting my refund for the GPS. The car was dirty on collection, it was a lesser model, and only had half a tank of petrol (not a full tank).
Wish the counter staff were easier to understand - their accents were a little difficult but not terrible.
About QEEQ:9.0/10
Was easy and convenient for me
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Customer Service
The booking process was smooth, but the service and product from Budget has been terrible.
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