The booking process was smooth, but the service and product from Budget has been terrible.

United States

Reviewed: Sun, Aug 11, 2019

About Budget: 5.0 /10

I have been charged for a GPS I returned on the pick-up day despite it being returned and supposedly refunded as the car already had one. The customer service for the pick up and drop off was abysmal at best. EasyRentCars App was great, but Budget were unable to deliver. I would not use again, and I’m still having difficulties getting my refund for the GPS. The car was dirty on collection, it was a lesser model, and only had half a tank of petrol (not a full tank).

About QEEQ: 10.0 /10

N/A

Budget

Portland

United States

Standard | Volkswagen Jetta or similar

1 days rental

Relevant Reviews on Budget in United States

Kerwin Alice

United States

1 days rental

Reviewed: Mon, Sep 28, 2020

About Budget: 10.0 /10

I've used most of the car rental companies in the U.S., and I've chosen Budget the most because it's cheap and the service is good.

About QEEQ: 10.0 /10

Vita Hugh

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Springfield

United States

Reviewed: Mon, Dec 18, 2017

About Budget: 2.0 /10

When I arrived to pick up the car, they told me no car was available and I'd have to wait until the afternoon (even though my order said 10:00 AM). Their attitude was very rude.