I am unhappy that the original reserved car model was not available. Even after showing the car rental insurance, the staff kept suggesting additional insurance like roadside assistance, causing the rental process to take a long time, around 30 to 40 minutes.

Picked up the car at Lisbon airport; the queue was quite long. It seemed many people rented from this company, probably because it's the cheapest. However, they provided bottled water while waiting, and the staff was very friendly. Note that Europcar charges extra for additional drivers, which was a first for me. Keep this in mind.

The car is brand new. The service is good.

The car we had expected was not available so we had a free larger vehicle which was comfortable with adequate room. We could have had a bit more instruction on the workings of the vehicle as it had technology with which we were unfamiliar.

Drop off was confusing as the signage was not clear. Which parks were for which rental firms could have been much clearer. Booking was easy .

I booked a BMW X2 but not available and offered a Volvo XC40 which was acceptable. Counter staff was very helpful and efficient but pick up counter was average. Overall the whole process was smooth.

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