Like: Got a great rate simple process Dislike: The truck was rented on a weekly rate ( I wasn’t told that) so when I called to extend for a day. I was pleasantly surprised. It would have been great to know that up front
I was completely clueless and just tried to balance between reviews and price, so I chose Hertz. It turned out to have the longest line when picking up the car. My broken English was not enough, but the staff patiently communicated with me using translation software.
There was almost no queue, but since I didn't provide the arrival flight number, I picked up the car at T2 and they had to transfer the car from T1, which took half an hour.
“Online rental experience was average. Upon arrival at the car rental was terrible.”
About Hertz:2.0/10
Customer service at car rental was unsatisfactory. Car exterior and interior was dirty and filthy upon pick up. They also did not make any attempts to address my concerns about it. I will never rent from Hertz EVER again.
Like: Easy fast pic up and drop off Dislike: No issues
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Customer Service
Great experience and best value
Dislike: The truck was rented on a weekly rate ( I wasn’t told that) so when I called to extend for a day. I was pleasantly surprised. It would have been great to know that up front
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View more >Dislike: No issues