Hertz makes business on reported damages more than rentals itself. Very unfair!! Never anymore.
B.Acampa
Germany
Reviewed: Wed, Dec 11, 2019
About Hertz:7.0/10
Terrible company. Staff at the counter extremely unpleasant and not providing the right informations during the contracting process.
The detailed condtion of the vehicle have not been sent by email and the paper delivered at the desk was reporting 15 damages only in German.
I parked the car in a garage and never on the road and I have been charged for a 1cm (!!) scratch, that I did not cause, on the alloy wheel for 280 Euro. ... cheating on the customers to make money in this way. Horrible commercial behavior. Never anymore Hertz in my life.
I rented from Hertz. The staff had a bad attitude during pick-up, and the first car they gave me had a broken multimedia system, so they replaced it. There was a border crossing fee of several dozen euros from Germany to Belgium.
Firstly, the vehicle categorization is unreasonable. I rented a compact car but was given a Jeep. They told me it falls under the same category as a compact car. Driving a Jeep on the German highway is slow and fuel-inefficient, with a consumption of 17 liters per 100 kilometers, and I had to stay in the slow lane with trucks! Also, I was driving alone and didn't need such a large vehicle, which was also difficult to park in the city! Additionally, Thrifty provided a Hertz car. After picking it up in Frankfurt and driving to my company in a smaller city, I couldn't exchange it at a local Hertz office. After a week of inconvenience, I had to drive over 100 kilometers back to Frankfurt to switch the car! Lastly, there was a price difference between the rental company and the price on Zuzuche, which is completely unacceptable to me!
Picking up the car was smooth. There was no E-Class available, so we chose a Volvo V60. The car is not big, but it is very stable on highways and has strong diesel power.
About QEEQ:10.0/10
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Hertz makes business on reported damages more than rentals itself. Very unfair!! Never anymore.
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