Hertz makes business on reported damages more than rentals itself. Very unfair!! Never anymore.

They force you to buy additional insurance, otherwise they won't allow you to cross the border. The crossing fee is only 25 EUR, but the insurance costs 66 EUR plus tax, which altogether cost an extra 120 EUR. I booked a C-class but got an X1 instead, which is clearly not the same class in China. Maybe in Germany, X1 has the same price as C-class. I've had a good impression of Hertz before, but this experience was very disappointing. The staff refused to mediate over the phone with the booking agency. It was really frustrating. If I weren't in a hurry, I would've canceled the rental. Do not choose this company.

The pickup location was hard to find and there was no one to guide us. No staff was present when we arrived.

Picking up and returning the car was very simple and quick. No upselling of insurance, very good!

Exceptional service, I've been choosing QEEQ for my international trips these past few years.

Waited over half an hour in line to pick up the car. Despite being told there would be no extra fees, they automatically added high insurance costs without informing the consumer. Very disappointing!