Estoy muy enfadado con el trato propocionado por Sicily By Car. En el momento de entrega del coche, me pusieron problemas para cogerme la tarjeta de crédito con la que pagar la fianza, diciéndome que estaba bloqueada y que no podían aceptarla (la tarjeta estaba en perfecto estado, y la he utilizado después de aquel momento, sin problemas). Como solo tenía otra tarjeta que era de débito, me obligaron a firmar un seguro a todo riesgo con ellos de 58,46€, negándose a cogerme si no la fianza con la tarjeta de débito, y por tanto negándose a darme las llaves o devolverme el dinero de la reserva. Una estafa (pues, insisto, aunque ya se avisaba de que si no se hacía el pago de la reserva con una tarjeta de crédito se podía concurrir en gastos, la tarje de crédito SÍ funcionaba y funciona).

First time renting a car in Italy, I was forced to buy full insurance.

The location is excellent; it's actually the first one. I booked the cheapest manual car group, and they gave me a Mercedes Smart 4-door with a panoramic sunroof. It looks so cute and beautiful! It's a new car with only 7100 kilometers, very easy to drive and fuel-efficient. Great experience!!! The Italian lady who processed my order tried to sell me window and tire insurance as usual. Initially, I didn't understand because I had opted for comprehensive insurance with zero excess. As an experienced driver, I am confident in Italian security, so I didn't buy it. It wasn't expensive, about 58 euros, so it didn't really matter since my hotel had parking. When returning the car, they check it as usual. I was very careful, and Italy is quite orderly without any dangerous maneuvers, making the drive enjoyable! Renting a car for a self-driving tour in Italy was really enjoyable. At Milan Airport, the car rental company's office is on the first floor below the arrival hall, following the arrows. After completing the paperwork, they give you the key to pick up the car from the parking lot. The car was very clean. When returning, follow the signs for car hire, which are very clear. Slow down a bit to see them and follow the directions to Parking Lot B. Park in the same spot where you picked up the car, then walk a few steps to their office. The return process only takes about 5 minutes. I had bought a lot of mineral water that I didn't finish and left it for the rental company. The staff was very pleased. A small gift can be nice sometimes. This time, I was always careful to avoid illegal parking in Italy, and speeding was my only concern since everyone drives fast. However, driving at the speed limit might hinder other cars. If there were no violations, the trip would be perfect! They held a 400-euro deposit. It didn't seem like a pre-authorization because it wasn't released even after returning the car. I'll wait for up to a month to see if it's refunded. If not, I'll have to contact QEEQ customer service. Overall, this company is reliable for renting a car. Very professional!

The counter staff was efficient but didn’t provide any information about the car return process. The car itself was great. Fuel efficient and just the right size for the narrow roads.

The least painful hire car pick-up I've experienced.

Make it more obvious - much more obvious - that the voucher needs printing off.