Wonderful experience.

Very reliable

I placed an order in March and arrived at Maui on 9/28. Upon entering Dollar and submitting the order, they started adding mandatory insurance. I already mentioned that I would pay according to the order, but they said the insurance in the order only covered a part. Finally, I asked if I couldn't rent the car if I didn't buy the additional insurance, and she said yes. At that moment, I didn't have time to contact the car rental website due to long flights and anxious family members. So, I had to buy whatever insurance they told me to. The return process was relatively smooth. I pre-paid for a full tank of gas, so I could return the car with any level of fuel.

I rented a car from Daole for three weeks through QEEQ. Overall, I was quite satisfied with Daole's service and the car was in good condition. After exiting San Francisco Airport and walking a few meters to the left to reach the second floor, we took a shuttle train for a few stops to the rental counter. We submitted the printed voucher from QEEQ and got the car quickly after they checked our driver's licenses. We also added emergency roadside assistance insurance (excluding tax, $7.99/day). When returning the car in Los Angeles, we went to the airport five hours before our flight, only to find that the return location had moved from what was listed on the rental agreement. We found a small spray-painted sign with the new address (9150 Aviation Blvd, Los Angeles, CA, 90045) in an inconspicuous spot. We drove around twice before following the company's shuttle bus to the return location. Note: If it's dark or you miss the shuttle, this could be problematic. The return process was simple; the staff only recorded the odometer reading and printed a receipt, telling us we could head to the airport. The shuttle driver helped with our luggage and expected a tip. For groups, you can drop off luggage at the terminal before returning the car; it's only a 7-8 minute drive. After dropping off the luggage, someone can go into the terminal to fetch a cart that others have left behind (if you take a cart at the drop-off point, it costs $5). Renting a car was really convenient, and while they didn't check our driving translation notarization certificate, I recommend having one person carry it just in case.

Car was good, we did not get jeep but Hyundai Santafe. We asked dollar for a 1 hour courtesy extension for drop off but they refused.

Like: All the staffs ware great
Dislike: None