Pleasant and quick rental process

excellent customer service

Green Motion is HORRIBLE. I will never give my business to them ever again. I had 2 car reservations which I need to get reimbursed for since Green Motion cancelled my reservation without informing me. Although I called three times and I called the night before to confirm and spoke with Melissa who failed to mention to me that my reservation will be cancelled. I told her initially when I made my reservation I called the same time to adjust the time since my flight was landing later in the day. I was informed by a young man who assured me that they have 24 hr grace period and I have nothing to worry about. Melissa said the same thing when I called the night prior to confirm. She said we are now more strict on that policy but I’ll make a note on the account. She than hung up on me. I called couple of times and she saw my no in the caller ID and wouldn’t answer. Than I called from my work no and she answered immediately. I told her I had few more questions. She assured me that my reservation would be fine. If they record the conversation I highly suggest to go back and listen to those calls. You’ll know the truth. I asked multiple times confirming with her that I will not run into this problem. I had elderly parents, aunts and uncle, siblings, and my nephew with me. Now think about it would I drag my elderly parents and aunt and uncle and a child after traveling all day if I had known they would do this. NO I WOULD NOT. Anyhow, very very disappointing. They were not even willing to accommodate. The lady at the front desk was rude and it felt like she didn’t want to be bothered. Also told me there were no cars available. I had to take 9 family members back to the airport and thanks to Budget Rental Car they accommodated me ASAP. Never ever will I do business with them.

Upon arrival in NOLA train station, we called the company and talked to several reps for almost 2 hours while they were supposedly trying to locate the person who can pick us up. Pick up time was 8:00 a.m. We decided to just proceed to pick up location (spent on 2 ubers) just to find out that the office was closed and we did not have a vehicle. We had to take 2 ubers back to the city to our hotel. We finally got a call almost close to noon time to let us a know that our van rental was available. However, at that point we decided not to proceed and cancelled the reservation since it too late for our scheduled itinerary and we had to totally revise our plans. Additionally, everyone was tired from all the shuttling back and forth. Needless to say, it was a dreadful experience especially for the size of our party.

Waited for a long time at the counter to process the pick up

Did not like the booking platform because I was charged a fee to book the car which I've never been charged when renting a car

Dislike: Too much time to check out