DISCOUNT CAR & TRUCK RENTALS CAR RENTAL REVIEWS IN CANADA

The car given to me was smaller than expected. I paid for an intermediate vehicle and received a hatchback.

Courteous, friendly, informative and hepful staff/service.

All good.

Waiting 40 minutes for a car.... if you ask a departure time, it's because we are planning on going somewhere at a certain time. And get answered by the lady at the counter: If you wanted me to be there at 2PM at the counter, I would not have your car at 2h35... What the hell is that answer??!?! I will never rent a car there anymore.

Je m'attendais à une Chevrolet cruize et je suis reparti avec une Mazda cx 5. J'étais vraiment contente et coté prix rien à dire.

C'est vraiment facile à naviguer sur le site. Merci

Very good value

Excellent!

Upgraded at the kiosk to an electric charge because I was told 1. Car has a range of 600km -- False, the car actually had a range of 450 km 2. Car is currently 50% charged -- False, the car was less than 20% in charge. I waited ~90 mins, to pick up the car. When I got it, it was undercharged and didn't have the range specified by the employee at the front desk.

Tip top quick pick-up and return I'll be back !

Price is right and good website !

The insurance on the car was expired. There is no way to return the car after office hours

I chose the option to have a full tank on pickup and that I would provide a full tank on drop off, however, the representative at the counter said it may not be full on receipt, but that I only had to fill the gas up back to the level at which I received it, which wasn’t the problem at all. The problem is that I received the car with an near-empty tank and the gas light on the dashboard was on, forcing me to find the closest gas station immediately after receiving the car. It’s also difficult to fill it up to the exact amount of usage that would drive down the fuel to an empty tank the way I received it (and frankly, it’s a lack of courtesy and respect), so I end up returning the car with a quarter full tank (which is 25 times the amount I received it at), therefore overpaying for gas to the benefit of Discount (or the next customer). When I returned the car, I expected an inspection process as described in a poster on the walls of the Discount office, but no one was at the designated return area to receive the keys and inspect the vehicle. Instead, I parked, walked to the office, and gave the keys back to the counter at the office, the rep took them and let me go, without questions and without even checking the car. This probably explains the empty tank to begin with, as I imagine no one inspected it on its previous return either (if my experience was any indication).

Discount did not have the type of car I ordered for. Instead they gave me a small hatchback which could hardly fit 2 people. I had to again for the next day for exchangig the car. Although they started my contract on the actual time alone with the insurance. Overall it was a delay of 14 hours to receive my actual car.

We had to wait long to pick up the car, the staff wanted to give us another car with 6 seats when we booked one with 7. When we were on our way we noticed something was not going right (the tires were very swollen). Also the inside was not clean and we could find trash from the last customers.

Quick and easy

It is always longer to get a car at this location but the staff is really nice.

Awful!!! Really awful experience preicne! The staff lack competence and always make silly mistakes

car drop off directions should be on a printed sheet given at the time of pick up.

The car was a little late being ready

Easy booking. Great value

I have sent this email to discount customer service: Dear Sir/Madam Here I would like to make my complaint about a service which I have received this week. I had reserved an economy car for my trip, alone, to Ottawa from Montreal, almost 10 days sooner to be sure about having a suitable car. Unfortunately, after going to your west downtown branch (Guy street), they told me that the car is not available and I have to go to the downtown branch. So, I went there together with one of the Discount employees. But, what they gave me was a big Jeep car and they said that there is no other option for me and if I do not agree I can cancel the contract. Since I had to go to Ottawa, I had no other choice and I accept that car. But during my trip, I found out the car had lots of mechanical problems and its steering wheel vibrated when the speed reached to 100 km/h. I also paid for 50 litres gas which for a 400 km trip for a single person is really too much.  Finally, when I returned the car and made my complaints to the downtown office, they said that there is no way to compensate for this inconvenience and I left there without any clear answer. Here I should say that I am really disappointed by this service and more because of the way your employees faced with me. I also left a voice message to your customer service but I have not received any response yet. By the way, I hope that I would receive a reasonable response from your side about this issue.  For your information, my contract number was 5060024004. Waiting for your soonest response. Regards

We did not wait for too long it was just the normal waiting time and very good service at the counter.

It was simple and smooth, really nice service with very good price.

Awful staff, not helpful, scammy

The balance system of the car had a problem and We didn't feel safe during our travel. The counterman was very slow and he didn't consider the time of the customer.

They do not have car ready , and made me to wait more than an hour to wait . For return , some accident happen in their facility and blame me and the process is on going.