They are competent and have lots of car, but the shuttle service and process times need a huge lot of work. More than 2 hours to be picked up (despite booking the shuttle as per their instructions) and to get the car is just beyond ridiculous.
Basic service. Bargain Sydney is not as helpfull as in Coolangatta or Hobart. Bargain Sydney shuttle van had little space for luggage and no help from drivers
About QEEQ:10.0/10
Have QEEQplatform a number of times and saved hundreds of dollars compared to booking direct with car hire companies
Very happy with the car. Easy to drive. The process to pick up and drop off the car was very smooth at the counter and finding the car was easy and so was the drop off. Very smooth. We allowed 30 minutes for the drop off and we did it in less than 10!
About QEEQ:10.0/10
Super customer service - very clear and relevant communications - and they provide great deals and transparency.
The shuttle guys in both directions were great , they ran out of space so we had to wait for the next one but it was not long at all, it was a good system
I specifically asked how they treat toll roads and I was advised that it was a $5 per day fee. But it was a $5 per toll extra fee and the admin fee was more than the car hire. I paid about $100 in admin fees whereas the car hire was only $60.
Car didnot meet my expectation. Vehicle wasnt washed and cleaned from outside. It was very dusty and had mud marks. Apple car play feature didnot work inside car. None of the staff could make it work which was terrible as I couldnt use navigation feature safely. Staff provided me with phone holder so that i could to use google maps on my phone. Which was very hard to see through tiny phone screen.
Love the app. It made it easy to remember important information about rental company such as: name of rental company, dates, times, pick up location etc. I will use for many years to come.
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