“Price was not as I was informed I will be paying!!!!”
About ACE:2.0/10
Pressure sales are not a great way to be successful for business cause the customers don’t come back, scaring customers what might happen if additional packages aren’t bought risks customers loyalty and good ratings if it doesn’t benefit. I get it it’s the biz but as the customer honesty would of got a lot more business, loyalty and good ratings.
“Too expensive, wasn’t worth renting through the company, poor reservation process.”
About ACE:8.3/10
Didn’t have the car class I reserved when arrived and charged me for a larger size. Then had to spend several days of my vacation trying to rectify it. They also didn’t have my reservation in their system when I arrived.
“Charged me 89 in toll fees
Was told at pick up it was 9.99 for entire stay”
About ACE:8.7/10
They did not reverse charges and said it was 9.99 a day
They lied to my husband when signed up as he would never pay that much a day
We only used toll road x 3. Only 1.50 if paid out of pocket
Will never use them again as they lied and scammed us and refused to give out money back
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M.Vue
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