CAR RENTAL REVIEWS ON FOX RENT A CAR AT SAN JOSE AIRPORT, SJC

I arrived a couple of hours early and my car wasn't ready yet. After declining an upsell, I was told to come back, leaving me stranded at the airport. When I returned, their computers were down and it took another 2 HOURS to get a car.

The car was old. Didn’t had rear view camera. The usb was not working. There was no seat adjustment.

The overall experience was great. However, I was overcharged $40! I didn't realize this until I got home and looked at my receipt. How do I retrieve the money that I was overcharged? I paid $83 at the time of booking, but was charged an additional $40 on top of that.

Of all the rental places fox is by far the least user friendly. There are no counters to return car at San Jose airport. You return it to the parking garage and they walk up to you. Good thing is cars are usually upgraded but the cars I have had are pretty beat up and they do a poor job of cleaning them.

Easyrentcars.com is awesome. Saves you $ and is fast and quick and always has coupons to use!

I don't think repeat customers should be charged a $1000.00 deposit.

Great rental. Even upgraded me to an SUV.

Car was very dirty. Also, they did not have the car I requested, and gave me a larger one which used a lot more gas. I emailed their customer service and never received a response.

Excellent courteous helpful staff at the check in counter and in the parking garage. Highly recommend.

Excellent in every way!

The car was not clean, it has dent on the door and some paint or other things stuck on the glass

There was a very long line at the rental counter that moved very slowly.

They had no cars when I got there Had to go to Avis and pay more money

The Liability Insurance fee for Fox Rentals cost me a bomb. The Liability coverage for the car was more than the entire rental amount for the car. It is a rip-off and not at all justified to charge such a high liability fee for the car. I am not at all satisfied with Fox Rent a car.

The service from the rental company was mediocre. When we arrived, the system was down. We asked when it would be fixed, but the staff didn't know. It took over two hours to get resolved.

Counter took longer than any other time I've rented. The help was friendly and eventually got it right. I was not explained to ALL the hidden fees. I am on a fixed budget and so when it went to an additional $40 dollars I was not ready for it. Probably not going to FOX next time. Pitiful.

Exceeding long wait to pick up the car, over 1 hour while all other rental companies had no lines...The car I booked was midsized, the only car they had had was a full sized SVU which I did not want. The Van stank of marijuana...Terrible experience

Fox rent a car service representative was very rude and she misguided us. We upgraded to a full size car and we were told that Jeep was available for pickup. However, on paperwork without informing us car was changed to Kia. Front desk representative spent about 1.5 hours going back and forth on daily rental rates. I have filed customer complaint against fox rent a car.

The car was an older scratched up and embarrassing car to drive and it had over 50,000 miles on it. I have rented many cars and this was the worst I've ever had, and it was not the Corolla that it was supposed to be.