CAR RENTAL REVIEWS ON PARADISE IN KUALA LUMPUR

The office in downtown Kuala Lumpur is kinda tricky to locate. It's just a small desk at the lift lobby. The number provided took many attempts to get through. But the good rates offset the hassle.

Rates is very competitive. Website layout is easy to use and informative.

The car's fuel gauge showed nearly empty right after leaving the airport. Before returning the car, I contacted customer service for nearby gas stations due to difficulty finding one. They directed me to another customer service representative on WeChat, but the WeChat number was invalid. I informed them in advance that I might be late returning the car due to searching for a gas station and peak traffic congestion, but received no response. When I returned the car an hour late, I was charged an additional 20 MYR, despite not exceeding the 24-hour rental period. Bookings within 24 hours should have the same rate.

the staff was awesome.

Not bad

Very poor quality of car supplied by Paradise

I received the car as per my booking. The car is in good condition.

The booking process was easy and trouble-free. The rate was competitive.

Cars are in good condition, friendly staffs

The car we got, a Bezza was low on power but extremely fuel economical. Ride was kinda bumpy but the AC is very cooling even in extremely hot KL weather.

As always, erc.com delivers as promised. The special periodic discounts is something that I always look forward to.

It served the purpose. Nothing fancy. Just right.

Easy booking.

Great staff courteous and helpful. Only suggestion I would make is work on your maps and instructions for pick up and drop off. I have rented twice now with them and both times I have had to call the office to find both pick-up and drop off locations in Car Park D! For drop off, for example, there are two entrances to 'D'. One is marked D the other isn't but has Car Rental returns over the entrance. The problem is that you pass the one marked D first and so immediately turn in. There is no way in or out once you are on the ramp!

I didn't see price drop in action but the booking experience was very simple with good email follow-up and the car was there as promised so all good in my book.

The cleanliness of the car is terrible. Full of rubbish and dusk and even biscuit bite.

The car was in a great condition despite the car being compatibility the cheapest in the market.

Best price in the market

Not sure if it was because I obtained the car a very good price, but I was provided with what at least among all the cars available the worst car, had lots of damage (dents, scratches) and mechanically not the best car as there were lots of odd sounds coming from the car when driving.

Efficient

Good

Yes it exceeded my expectations

The staff at Paradise KLIA T1 is always very polite and friendly. Very professional and efficient. It's a breeze to get car and return without any hassle. My favourite car rental company

The service was alright, but the car was terrible. It was a bizarre model that didn't seem like a normal car and consumed a lot of fuel! Half a tank was gone in no time.

Paradise rental car is not recommended. The car is in really bad condition with scratches. Returning the car is a hassle. The rental car location is inconvenient located in totally traffic jam road and the officer took so long to check the car.

The web booking is convenient, please do not use paradise really not recommended.

The car was driven directly to the airport exit when we picked it up, very convenient. I provided the wrong phone number, and although it took a long time to find us, they did not complain at all. I saw a warning light on and thought there was something wrong with the car, so they gave us a replacement the next day. Their navigation was not accurate, they arrived two minutes late and still apologized. Excellent service!

Booked a Bezza, received a Saga. Car was ok but not intent to rent again with this company.

Everything ok