The front desk will recommend some insurance, but if you have already purchased full coverage on QEEQ, there is no need to buy additional coverage from the desk.
“Shopping and Touring Around Toronto Before Returning Home”
About Alamo:8.0/10
Very convenient, no upselling of additional charges, and the return process involved only checking the fuel and exterior, very quick. However, the service was not very enthusiastic.
“Issues during car rental affected my mood. Strongly suggest that QEEQ inform the rental company abou”
About Alamo:2.0/10
I had already purchased full insurance through QEEQ, but the rental company staff kept discussing insurance with me. Due to my poor English, I thought it was a different insurance and ended up purchasing again. Additionally, the rental staff emphasized that their fuel price was cheaper than outside, but since I didn't actually refuel, I think they might be comparing with high-grade fuel prices.
“Drove around Toronto and Mississauga, joined a tour to Montreal, Quebec, and Thousand Islands (drivi”
About Alamo:10.0/10
The process was clear and standardized. I made an online reservation, and during pickup, they routinely asked a few questions like whether I needed extra insurance, how many pieces of luggage I had, whether I wanted to upgrade the car, and fuel return options. The process took about 20 minutes, and I drove the car away, very convenient.
Infuriating experience at the Alamo rental point in Toronto Airport: My booking stated a pickup time of 5:00 PM (17:00), but my flight arrived early, so I picked up the car 45 minutes earlier (4:15 PM). The staff did not inform me about any additional charges and processed it as an extra day's rental, charging me for a whole additional day. I am extremely displeased with this unprofessional behavior. Let this be a lesson learned.
“It was basically a self-drive deep tour. It's hard to explain in a few sentences. The natural scener”
About Alamo:6.0/10
As I mentioned before, walking to the airport should be accurate, if driving navigation is inaccurate. It's hard to find the car rental return location at the airport.
The location is right on the first floor of the Toronto airport terminal, very convenient. No extra sales push, just asked if I needed the super cover. Returning the car was a bit of a hassle due to the navigation issue. When we arrived, there were a few returns happening. They briefly checked the car and issued a receipt from a handheld device in no time.
The service was excellent. The entire process took only ten minutes, and I got the car. The car was in great condition, having only run for a little over ten thousand kilometers.
There was no detailed explanation about the full fuel service. They only asked if I needed a full tank when picking up, but didn't mention that after purchasing, I could return the car with any fuel level. This led to a direct loss of 120 CAD.
Car Rental Companies AT Toronto Pearson Airport, YYZ
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