It was okay. Remember to check all equipment after picking up the car. I didn't expect the car key to be unresponsive; it might be running out of battery or something. It took us about 20-30 minutes each time just to open the car door, which was really frustrating and a waste of time. We asked the platform for help, but they couldn't reach anyone after trying all day. The car we got was also pretty damaged. We chose a Corolla thinking it would be easy to operate and less likely to have issues.
There was a minor issue; the car broke down for some reason and wouldn't go above 30 mph. I contacted customer service, and they resolved it by letting me exchange the car at the nearest store.
The car is below my expectation. I came to hire Mercedres Benz CLA. they offer me Audi A3 model 2016. radiculos. I had to pick it since my credit card is already charged and I had no alternative choise.
This car rental experience was extremely disappointing. 1. The vehicle provided to us had scratches and dents everywhere, with parts of the car's exterior even peeling off. We requested to change the car, but the rental company had a very bad attitude and directly told us that this was the only car available, and if we didn’t want it, we should just cancel. Communicating through the third-party booking company did not help at all, so we spent the rest of our trip worrying about potential problems with the vehicle, which severely affected our mood. 2. After returning the car, we discovered an additional hidden charge of $400. We had clearly stated upon pickup that we did not want insurance, but the rental company renamed the charge, and what we thought was a security deposit turned into a payment. This issue remained unresolved even after lengthy communication with the booking company. Are they taking advantage of Chinese customers? 3. This rental company not only has terrible service and a rude attitude, but their store is also shared with other companies, with only small signage. It clearly shows signs of poor management and is not a preferred choice.
Finally, a strong recommendation: Do not rent from this company! I also hope the booking platform will terminate their partnership with this company!
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