KEDDY BY EUROPCAR CAR RENTAL REVIEWS IN MALAYSIA

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Keddy by Europcar provided good condition car at affordable price. I would recommend other people to book from them. However, considering a lot of people need to pick up the car in the Jb city, the management should consider setting up a car pick point in Jb city.

This booking platform is awesome. The best feature is it allows free cancellation.

quick and no-fuss pick-up and drop off for the car. the staff was very straightforward and showed all visible scratches and dents on the vehicle body, demonstrated all functions are working properly, like the signal lights.

price protector was good and saved me $4 extra dollars. easy to use and nice overview on the pricings and vendors available

It was very difficult to get this car rented as I walked around the airport and did not see a counter for them. Luckily I went to the tourist info center and they called and I found the agent. Again very time consuming and difficult to get someone. Upon returning the car, I called in advance and had to wait for someone to arrive at curbside of the arrival area.

I was charged late evening hours even though it was just 8:15pm while regular hours were until 8pm. I feel 8pm is considered too early as most places I rented car has regular hours until 10 or 11am. In this consideration, suggest you consider refund of the same.

Make it at least two staff available at service counter for more convenient.normally waiting time at counter make me NOT HAPPY .

If can need to make sure every counter have available staff to servicing

Tint no enough.

Very difficult to reach them as I’ve arrived earlier and tried to call them request to pick up the car in earlier time but no one answer the call. There was no counter/kiosk could reach them. Please improve this service. However, the car condition is good and feel comfy with it.

Easy to make booking through their apps

Although they don’t have a counter at airport , no hassle on pick up and drop off Great service

Pick up was smooth but the car condition is really bad. Interior was dirty although I don't really mind of exterior. Worst thing is the wind screen have a small crack which was dangerous while we drive up to Ipoh with heavy downpour.

New car condition. Efficient drop off process. Price slightly on the high side.

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New car condition

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Average

I was expecting a counter at the airport for ease of picking and drop off car by parking at the public parking.

Counter staff was really helpful to all my questions and they were very friendly people.

Counter Staff attitudes need improve .

The car was quite new & clean, I'm very satisfied with the condition of the car. Customer service was polite, very helpful. However, the whole experienced almost got overshadowed by the drop off process. The staff was late for 45 minutes, which in turn makes me almost late for my flight. I have had better car rental experience in the past, where staff responsible for pick up/drop off will often contact/whatsapp me as soon as my flight landed.

The platform is easy to use. Convenient to purchase additional rental insurance.

Although the car looks small but the leg room is good. It is also a very new car with only 1500km clocked when it was handed to us.

Easy to book with app voucher. Should consider more discounts for returned customers.

Overall service was very good. They do not have a counter in KK airport yet, kinda tough for the staffs. Hope they could get one in the near future.

Staff at the airport greeted us with a sign.