We needed to extend one day, but the car was already promised to somebody else. However they made is possible to switch the booking.
We had to pay about 300 THB more, but I'm glad it saved us 6 hours on the road.
About QEEQ:8.0/10
All the process is a bit obscure, what QUEEQ does and why it is needed. Next time I will book directly.
The insurance deductible is a scam! The car had no reverse radar and I hit a roadside lamp, causing some damage. The deductible was exactly 8560 Baht! An insurance trap!!!
The service was acceptable. However, the 10,000 THB deposit hasn't been refunded yet. The staff mentioned it would take 1-2 weeks, typically within a week. It's been longer, and I don't know where to follow up.
Because the staff had poor English skills and I don't speak English either. Even with assistance from rental car support, communication was difficult (the support service quality has gone backwards). As a result, picking up the car took over 2 hours. Eventually, I just had to take the car and leave.
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