CAR RENTAL REVIEWS ON AVIS IN MUNICH

The service was very enthusiastic.

The service was quite fast and they followed all the rules.

The store service is good.

The counter staff spoke English fluently. It was very busy when we picked up the car, so we handled everything ourselves.

Between Terminals 1 and 2, many car rental companies are grouped together, making it easy to find.

The staff's English was average, and my English isn't great either, so it took quite a while.

It was pouring rain on the day of pickup, but luckily the rental location was nearby. The car I originally booked was unavailable, so they first switched me to a VW Tiguan with automatic transmission. In the country, these coincidences don't often happen, so I firmly requested a change. They then gave me an Audi A4 station wagon with S-line trim and a manual diesel engine, and I let it go.

Great service

Very good, very polite

Not bad

Smooth car rental with a brand new vehicle. The only downside is an approximate 85 euros fuel deposit. They promised to refund it when the car is returned with a full tank, but you need to email them with the fuel receipt as a reminder.

Average service.

The overall experience with the store was good. However, we originally thought the store was in the train station, but it actually isn't and it's quite a distance away. (Two years ago, we booked in Berlin and the store was right in the train station, which was very convenient). When picking up the car, the store technician introduced the car to us. Since it was a model we were not familiar with, and before we understood everything, he said the boss needed him to leave and hurried away, leaving us clueless about how to use the in-car navigation (because each model is a bit different). We had to hit the road quickly and later figured it out at a rest stop by asking someone else for help.

This rental location is clearly more popular than a few other brands, so there was a long wait to pick up the car. The staff were very friendly and explained every step and precaution clearly.

I chose a Mercedes-Benz A-Class, but I ended up getting a Citroën C4. The difference is too big. Even though they are supposed to be in the same category, the price difference should be significant. I'm a bit upset.

The car rental location is inside the train station, and all the rental companies are together. It's very fast! There is a lounge downstairs to store luggage. To pick up the car, you need to go to the above-ground parking lot across the street. The staff will give you a map, it's pretty easy to find. Take the elevator up, and the elevator has a password, which is on the parking ticket given by the staff.

A very good car rental company. Picked up the car at Munich Airport according to the directions in the comments. The service was provided by a sweet girl dressed in traditional Bavarian attire. You need to go to the parking lot and find the car based on the parking space number. The car was very clean inside and out. The only issue was not hearing clearly about a small parking ticket needed to leave the lot, resulting in an awkward delay at the exit.

Friendly and comprehensive service, the car was very new and easy to handle. Returning the car was also very convenient, and the staff were very courteous.

The car rental company provided good service overall. However, the process at Munich Airport was a bit inconvenient. First, you have to handle paperwork at the counter, and then go to the parking lot to pick up the car. I carefully inspected the car inside and out, but if there were any issues, you'd have to return to the counter, which isn't very convenient. Also, I rented a Passat wagon, but was given a Skoda wagon, which felt like a downgrade. Since it was late at night and I didn't want to go back to the counter, and the Skoda was in good condition and a diesel, I let it pass. Still, the downgrade felt disappointing.

The service attitude is decent, and they explained the terms in detail. Since no accidents occurred during the rental period, I cannot evaluate their claims or other services.