CAR RENTAL REVIEWS ON NATIONAL IN PHUKET

Counter staff were good, unfortunately had to wait 20 minutes outside terminal for staff member to take me to car. Drop off pick up guy was a little late because of language barrier they went to domestic terminal not international, wait 18 minutes. Still waiting for credit card holding to be returned?

No problems with booking platform.

The car that I rented is good in the interior but the exterior is bad with scratches everywhere and the front bumper clip is broken which caused the bumper to slightly detached. Your staff told me that the bumper which is slightly detached is caused by me. Very unprofessional as he should check first on the pick up car acknowledgment before accusing me for causing it.

Keep it up. Good and easy to book

The car exceed my expectation. However, the fuel was at 3/4 mark instead of Full.

Booking was smooth and easy. How to claim insurance? Suffered a knock or dent to the front left side.

I was very satisfied with this self-drive car rental experience. National Car Rental provided efficient and considerate service. When I returned the car, I mistakenly parked at the domestic departure terminal instead of the international terminal. Despite communication barriers and unfamiliarity with the roads, their staff patiently came to my location and reassured me with 'No problem'. This made the rental experience exceptionally good.

The service staff of the car rental company are excellent. Their service is very enthusiastic throughout the whole process, and they always have a smile on their face. Even for someone like me who doesn't know a single letter of the alphabet, I successfully rented and returned the car under their very patient guidance. It was a perfect experience.

I did not receive proof of return of the car at Phuket Airport. I hope there is no problem with my deposit money at National Car Rental. Because the deposit refund is processed 2 weeks later. Thank you

Very very easy to rent a car. Thank You

Always get the car smoothly; although I never see QEEQ staff in person, it's fine.

car very old and smelling a lot of damage in all the car. Very poor English Languages,

I waited for 30-40mins for my car at airport. There were only two other family for car rental besides me and the counter staff forgot to inform their guy to send me the car. How hard was it to call their guy to bring a car while I waited at the exit they told me to wait at ? Wasted a lot of my time and I couldn't carry on with my activity of the day even I was the first one to rush out from my flight to immigration. Plans being destroyed over waiting for my car

Good service. Will return

The staff at the desk in Phuket airport were efficient. The only problem I had was where in the car park Iwas supposed to meet their guy to hand the car over. A similar problem occurred when dropping the car off. The collection and return was the only problem that I had with National. The car was just what I expected.

Easy booking and paying online. Once I had the voucher I had no need to contact Easyrentcars.com.

Because we wanted to drop the car off a few hours later than pick up, National made us make a second reservation for the same day and charged double the rate of our original reservation. Come to find out after paying all the extra and spending an hour at the booth we could have cancelled everything and rebooked for 3 days instead of 2 and a separate one and spent way less. It was a really poor experience. Also because we were told and required to do it the way we did our second reservation was a nicer car but we were downgraded to the car of the first

タイのプーケットでレンタルしました。 他国でも何度かレンタカーを利用しましたが、タイは日本と同じ左側通行なのでとても運転しやすかったです。 また、日本でネット予約でき、安いです。 トヨタのフォーチュナー(大型SUV)を借ましたがウチに欲しいぐらい乗りやすかったです。 パトンビーチ はトゥクトゥク高いので、レンタカーがおススメです。

迷うことなく予約できました。 チャットで分からない事もその場で解決できるので安心です。

Yes satisfied

Yes satisfied

Everything went very smoothly indeed. Counter staff super friendly and courteous.

Easy and cheap to use.

Finding the drop off location was a bit of a hassle. Also even though there were three cars present for drop off the staff from National was absent

Excellent car rent company with easy process and really good stafg

Quick and Smooth pick up and Drop. Excellent car. Awesome service.

This is the third time renting from this company. I arrived at 4 a.m., called them, and someone came right away to complete the paperwork. Picked up the car from the parking lot across the street, and for returning, I just went to the arrival level to find a staff member. Even though there was a language barrier, there were no issues and the process was very fast.

The car was great! Staff was very friendly and patient too as I try to speak with her in English. Thanks for the hospitality and thanks for the car!

Great app overall. First time renting a car for a trip in my life and it went so smoothly. Price drop alert sadly did not really do much for my case since I booked it two days before renting. However, great feature too! Makes me feel at ease while booking. Keep up the good work!

Non prepairing the car To many steps for receiving the car Returning time is the worst thing. I waited for staff 30 mins!!! Almost miss my flight.