CHIC CAR RENT CAR RENTAL REVIEWS IN THAILAND

Very dissatisfied

The lady who helped me with the rental paperwork was not only very elegant but also very patient. Even when our communication was not smooth, she kept smiling and gently gesturing to me. This is particularly commendable!

Like: Staff was very polite and helpful
Dislike: Firstly they said the email name in the booking was incorrect which I found odd when it matched. Secondly I booked a Honda city but was offered a Honda Jazz. When I insisted for a similar size car, they said jazz was a 1.5L which is similar to city 1.5L. But I insisted that I needed the car size to be similar due to luggage and stroller storage space needed. After some discussion, they finally agreed to change. Thankfully I insisted if not I would have been stuck with a Jazz with 3 bags and a stroller which would be impossible to fit in the trunk. Also the tinting was very dark and heavy - but this seems to be the norm in Thailand Lastly when I dropped off the car, the staff forgot to gave me a copy of the declaration form and I waited 20-30 mins at the counter as the staff was parking the car. But still overall I am satisfied

The rental company's staff were very warm and friendly.

Pick-up and drop-off were very quick. The car was comfortable to drive. It was a joyous trip.

Arrived an hour early and the car came shortly after waiting a bit.

Easy to locate

Pickup was quick, and the staff even helped set up the child seat. Excellent service.

There were coordination issues between Zuzuche and Chic Car Rent, and the user had to bear the consequences.

Quite good, satisfied.

Long wait time, no Chinese-speaking staff

Terrible company, they charged money for no reason. The Nissan Teana with license plate number 361, this awful company is here just to scam people.

Helped to print the order

The queue time was not long, but taking the car took quite some time. Additionally, the credit card machine had issues. We had to try three or four different credit cards before realizing it was their machine's problem. Then we had to wait for another machine, which took nearly an hour.

The order noted that we required Chinese-speaking service and a baby seat, but when we picked up the car at the airport, neither was available. We had to use gestures and a translator app, which took over an hour. Despite renting the car, there was no Chinese service or baby seat at all!!

The female customer service representative seemed annoyed, and her attitude was quite indifferent.

Like: Excellent service and flexibility Had a last minute changes to return car at BKK instead of DMK, and no extra charges is needed. Was late for check in and staff was waiting at arrival for me to hand over the vehicle before I rush to check. Highly recommended.

No available vehicle options

Like: The CRV was perfect for the 4 of us and was great to drive. Very comfortable.

The process of picking up and returning the car was efficient.