CAR RENTAL REVIEWS ON DOLLAR AT TORONTO PEARSON AIRPORT, YYZ

Only fault was the car was not ready for pick up and we had to wait for it.

Could not work out how to get the price drop protection?

Pickup and drop-off were very convenient, and they didn't push additional insurance. The staff were very nice.

Good service attitude

Quick, fast and the car was excellent

Easy access & great value

Waited one and a half hours for the mini van to come, but the staff was very courteous and helpful.

Excellent booking service. We booked a total of four cars on EasyRentCars App on our trip from HongKong to Vancouver, Calgary, Toronto, HK. Very smooth service and good pricing.

Good

Good

Mileage on the car is a bit high.

Very good booking platform.

The staff were quite friendly, asking about insurance and whether we needed snow tires.

There were many people waiting to pick up cars, and only one staff member was available, so we had to wait in line.

提携他社との共同カウンターだとは事前に知らなかったので戸惑った。

Knowledgeable, professional and helpful staff

Easiest platform to use with good incentives

Simple and quick.

Booked a 7-seater, but they only had a 5-seater SUV and didn't refund the price difference. Told me to wait for two hours to see if they could squeeze in four pieces of luggage. Ridiculous!

Car pickup and drop-off at Toronto Airport were clearly marked, making it easy to find and highly efficient. During pickup, they check documents (reservation, passport, driver’s license, international driver’s permit, credit card). Since we prepaid, the process was quick, and we got the keys immediately. The car, a Toyota Sienna, was likely parked the previous day. Returning the car involved a fuel gauge check, vehicle inspection, and printing the return receipt, all done seamlessly and efficiently. However, the drop-off area at Toronto Airport was quite congested. We chose to return the car at 10 PM, but it was still very busy, so plan for extra time.

At the store, I was not provided with roadside service offer. The staff confirmed that the towing fee was not my responsibility, but my credit card was still charged for towing fee, extra fuel fee, and roadside assistance fee (even though I had full insurance). There were many unclear charges on the final bill.

The staff has a good attitude.

Smooth pickup, easy return.

My flight was canceled, but I couldn't delay the pickup time. The dates and cost remained the same, and I couldn't make any changes. They only asked me to cancel and reorder for an additional 4500 TWD, which is very unreasonable.

excellent and quick service

Car was better than expected,good service