CAR RENTAL REVIEWS ON THRIFTY AT KAHULUI AIRPORT, OGG

Vehicle model and condition are decent

All Good

All Good

Je ne lourais plus jamais chez eux ! 4 semaines sur 4 iles d'Hawaii et donc 4 locations : 2 fois avec Alamo et 1 fois chez Budget, résultats : Il faut éviter Thrifty pour plusieurs raisons : 1° les véhicules sont des entrées de gamme et ou d'anciennes générations : Exemple : Jeep Wrangler ancienne chez Thrifty et nouvelle chez Alamo. 2° L'état générale est très moyen (pas très propre et mauvaises odeurs) 3° Là ou je suis très énervé : J'ai réservé une Camaro, arrivé à l'agence on m'a suggérer une Jeep, je suis resté sur mon premier choix mais elle m'a confirmer que si je le souhaitais je pouvais changer quand je le voulais et gratuitement super ! Sauf que deux jours après j'ai effectivement souhaité reprendre une Jeep car plus adaptée une belle surprise au guichet … On m'annonce 200 € de plus ! Bravo et merci, non plus jamais je ne lourais chez eux ! ! !

Très bonne expérience client

Simple d'utilisation, mais pourrais rendre le site plus convivial

Excellent service and convenient

Rented THRIFTY through EASYRENTCARS twice in Maui. Last time was in old area. Was good. This time in new airport rental structure. Very convenient now. You get issued car size then walk to car in size isle and choose. Cool and faster. Then you check out particular car at gate. Return was extra fast. All employees courteous and efficient!

Great customer service, clean new vehicles. Definitely will rent from them again.

Easy to use booking process. Price protector only gives Easy Car Rental a leg up on all competitors. One can book with confidence (except with Fox car rental co) not only because the price is protected but also because free cancellation.

The car was very old and had a strong odor.

Older car- battery died the second day- had to wait 4 hours for road side assistance

Even though we had a pre booked car, we had to go and "choose" one ourselves but there were none to choose from and had to take the next wet car that was available so we were not able to "choose" our car. The car was an older model and had many scratches and dents that we needed to check over and make sure that we marked them all before leaving the lot. This was difficult as the car was wet and not in full sun shine. The pick up agent convinced us that we pre purchased the full tank of gas by telling us that there was only one gas station nearby and it was often VERY busy. We fell for this and discovered later that there were several gas stations to choose from and we could have filled the tank with ease before returning the car. We had travel insurance to cover our excess and any unforeseen issues but the pick up agent made us feel uncomfortable about not taking out extra insurance.

Easyrentcars were good to deal with. We liked prepaying for our car in our own currency.

カウンターのスタッフからは保険の売り込みはありましたが、断れば大丈夫でした。ナビはスマホで大丈夫だよと言われたので無駄が省けました。

日本車を予約しましたが、結局はサイズを選んだだけの状態でした。その辺がもっと明記されていても良いと思います。

I didn't get the car that I want to rent

Fully satisfied with service at the counter and conditions of the vehicle. Drop off time was literally a minute long.

Very good

Like: Great 4-door Jeep Wrangler Sport with less the 5000 miles.
Dislike: As efficient as they were, the wait was pretty unbearable. They did pass out water bottles however, which was a plus, but poor AC and tons of people waiting made for a less-than-stellar experience.

Flexible service attitude, offering reasonable suggestions based on customer needs. Despite the late pick-up time, the service was still good and questions were answered patiently. There is no insistence on a full tank when returning the car. They refuel for you at no extra charge, which is a rare service feature.

Had trouble with domestic credit card during pickup. Ended up charging $64 first to complete the process. Not sure if it will be refunded. Card was fine. Overall experience was average.

I loved that we could pick any car at pickup and apart from a long wait to see the client representative it was a brilliant experience

Convenient pickup process, no insurance upselling

Waited 5 minutes, then was directed to the EXPRESS lane for processing; it was okay.