CAR RENTAL REVIEWS ON THRIFTY IN SYDNEY

Provided the wrong car model. Shifted responsibility when handling customer complaints. Created various obstacles, misleading customers.

Everything was very smooth and superb service

Easy and very detailed

After using the car, they automatically charged my credit card for toll fees but did not provide any receipt.

Professional services.

Car pickup was fine

Very poor attitude, pushing insurance sales

Poor poor condition. Picked up the car and 15 minutes into driving, indicator showed low tyre pressure to one of the back wheels. Went to a gas station and got the tyre pressure filled back up. Checked the tyre and noticed a small nail on it. Tried calling the hotline for assistance but wasn’t able to get through. Finally after 2 hours someone answered and send a guy over to fix the tyre. Long story short, the guy who came over for the repair said this was not a recent damage but happened more than 6 hours at least means no way it was damaged on my hands. Poor customer service at Sydney airport. Big no no to get cars from them....

Terrible

Thrifty had forgotten to include the additional child seat as per my order and I had to personally drive to another location after picking up the car without my family to collect, fix the child seat myself and head back to pick up the family. The certified child seat installers were running late to work and I couldn’t wait another half an hour for them. Whole process took me an hour plus and disrupted my travel journey for the day. Also, upon returning the vehicle at the airport before departing Sydney, I had returned before 9am but they registered it as 11am instead with additional day charge. Still in dispute with them.

The staff were very nice

booked GLA180, got a C200, which is a bit small for my size. Overall experience is pretty good, counter is easy to find and i didnt need to wait for long time to pick up the car. pick up and drop off is self service, could be a bit tricky for newbies.

easy to use and the rebooking feature works pretty well

The car exceeded my expectations.

It is very easy platform to book or cancel my bookings.

Thrifty very kindly changed my pick up and drop off location from the International to the Domestic terminal without charge.

I saved $500 on a $1250 rental by using Easyrentcars. I paid $750 total.

No Benz G-class, is fake!!! They offered similar type GLA180, very disappointed

Horrible service

Helpful and polite staff. The car was in perfect working order.

No communication at all, they will deduct fees for various reasons after you leave.

Overall, it's okay.

Generally satisfied

The car was good but gutless. The pick up time was unacceptable. Staff were good under the circumstances.