CAR RENTAL REVIEWS ON THRIFTY IN SAN FRANCISCO

Like: Good Price, Good car

Downgraded the car without reason, staff was inflexible, and waiting time exceeded 2 hours

It's okay

Thrifty didn’t have a hybrid car when I came for pick up. They offered a full size car. I don’t want to wait any longer due to long flight plus time zone difference. The receipt shows a few dollars more than the reservation. I am okay with it. The car is in good condition and very clean. However, when I returned the car, I got a receipt that charged double the reservation amount. The per day rate went up to $45 instead of $30 at reservation. I was in rush catching up the flight, that had no time to argue with Thrift. Very annoyed.

Long queue

Even though they knew we were a group of six, they gave us a seven-seater car without a rear trunk. We had to fold down one seat for luggage, and two suitcases had to be crammed inside the cabin, which was very uncomfortable. When we reached Jackson, we saw larger seven-seaters and wanted to change cars, but the rental company wouldn't let us, insisting we return the car where we picked it up. Therefore, we were very dissatisfied with this rental service.

The queue moved relatively quickly for paperwork, but picking up the car took a bit longer, nearly half an hour.

Thrifty's human-computer interaction machines are very user-friendly. If you have already booked a car, you can have a video call with the company representative directly on the machine. It’s as good as talking to a real person, and everything can be done in a few minutes without having to queue at the counter. It’s surprisingly advanced and convenient.

The staff at the car rental company took advantage of Chinese tourists' limited English skills and set multiple traps. It was really bad.

Average. Got upsold additional insurance.

When returning the car, I wanted to ask about paying online for using the highway, but the staff didn't respond and were unwilling to help.

The waiting time was a bit long

Terrible service, serious overcharging, already filed a complaint.

The charges after returning the car were too high, I don't understand why.

The staff will try to upsell various things like insurance when you pick up the car. They exaggerate a lot, but you can ignore them all as it's completely unnecessary. If you have a friendly face, you likely won't get the car model you reserved; it will be much smaller, and there's currently no solution for this.

The reserved car was not available. I had to pay extra for an upgrade.

Had to wait in line for a long time, and they kept trying to upsell.

The car rental counter staff told me that LIS insurance is required by California law, claiming it's mandatory. Who would dare to break the law? They are deceiving customers! Don't fall for it! Don't expect the car rental company to help you get justice... I won't use this service again!

The desk staff had a very poor attitude.

Because we needed to install three child seats, we initially requested a vehicle with foldable rear seats. Upon picking up the car, we found that the trunk was too small to fit two suitcases. The rental company immediately provided a car with a much larger trunk. Very satisfied.