CAR RENTAL REVIEWS ON THRIFTY IN LAS VEGAS

Just great!

I would definitely use it again!

Trop d’attente au comptoir, le vendeur a lourdement insisté pour une assurance supp, peu de choix de voiture

Very good

Returning the car and everything else was fine. The agent at the counter seemed very nice, but they added a lot of extras without being clear about it. My original order only included basic coverage and additional third-party insurance, nothing else. At the counter, the agent added options like no need to return with a full tank and roadside assistance. For example, with roadside assistance, they just said, 'You don't need to worry, if you have any issues, just call us,' without mentioning the extra cost of the insurance. I didn't notice at first and only discovered there was an extra $300 charge when I was about to pick up the car. I immediately went back and requested all the extras be canceled, insisting on just the prepaid items on my original order. Most front desk agents are like this, including at Hertz. Stay vigilant, or you’ll definitely get scammed.

They were able to replace the car after the original rental over heated. However I had to be taxied back to the airport as they could not bring a replacement car to me. Otherwise, a good experience.

The counter staff who helped me was horrible. Rude and degrading when I asked about insurance options. I will never use Thrifty again! That being said, I saw other counter staff who were more pleasant and engaged with the customer in a professional manner.

in general, i had a good car but the time i spent to pick up from airport was not confortable. When i got to the pick up location there were not any car and a full line to wait.

None everything good!

Very dissatisfied, they offered an upgrade but only changed from a 7-seater to a 5-seater. How is that an upgrade?

There's a shuttle bus outside the airport terminal that goes directly to the car rental building. I arrived at 9 PM, and it wasn't crowded. I was the second in line. Since I had already selected my car and insurance through QEEQ, I quickly completed the paperwork after they checked my passport and driver's license.

Car did exceed my expectations. I would have preferred to "skip the counter" and go straight to the pick-up lot - which I usually do as a Thrifty Blue Chip Member

I was unable to take advantage of a $30 "discount coupon" mentioned in a subsequent email.

Car service was well above my expectations . Made my trip so much better and easier

Easy simple process

Rental was set for a Compact and attempt to provide an Economy was made. 3 adults and with multiple suitcases was not going to work with the tiny Economy. Main renter is a female. Compact was provided after making request and additional wait time.

Price Drop Protector is a nice benefit as long as it remains free of charge.

The wait in line to pick up the car was a bit slow. Eventually a third agent began processing which sped things up. As seems typical these days, there was high pressure to add supplemental insurance and the prepaid gasoline option, which I declined. When picking a car we were told to pick any car in a certain section. Three were there and all three had "do not rent- lost keys" signs so we had to go back and get redirected to another section. After we got the car, everything else was great- no problems. The car was fine and got very good gas mileage. Returning the car was quick and easy.

The van was very dirty and they claim that car wash was broken. There were lots of sticky stuff on car and I had to clean it by myself..

I had great experiencing booking the car, and no problem with my reservation.

1. When picking up the car, they added multiple insurance options without asking, almost doubling the rental fee. After I noticed, the staff member who processed it had already left, and other staff refused to change it, asking us to wait for half an hour until that person was back. 2. I booked a Corolla, but there was no car available when I picked up, so they randomly gave me a Hyundai hatchback, which was too small to fit all our luggage. I objected on the spot, and the staff said if I didn't want it, I’d have to wait over 45 minutes. In the end, I had to downgrade to a Nissan Sunny. It's always been an upgrade with other rentals, but this was the first time I got downgraded and threatened to wait if I didn't accept. 3. The car was also very old; the Sunny had already done 25000 miles, the highest mileage I've encountered in a rental.

The only complaint is that i have not received my deposit back in my bank.

Pickup process at Las Vegas was terrible. Car I reserved wasn’t available, we were waiting for over an hour to get a car, customer service and communication was next to none. In the end we got a pickup truck that was made available. Whilst the drop off in LA was easy and a breeze.

Online process was very easy and would use again when needed. 10/10

Without telling added all kind of insurances and presented it without comments. Kept on pushing on a stupid road help insurance that I clearly not wanted. Annoying. They could just advise before adding it to the bill.

Long pickup wait due to Thrifty being closed when I arrived so I was redirected to Dollar.

Price protector worked great.

Counter attendant was organized and knowledgeable. Provided driving map and directions for our trip. Pleasant experience