CAR RENTAL REVIEWS ON THRIFTY IN LAS VEGAS

Let me tell you about my unpleasant experience. The staff at this rental car company are extremely dishonest. The original order did not include an additional driver. He asked if I wanted to add one. I asked about the cost, he said it was free. I didn't believe him and confirmed again; he still said it was free and acted surprised, asking why I would want to pay. Later, he aggressively pushed various insurances, most of which I refused. However, for safety, I added the million-dollar third-party insurance. When printing the contract, I found that the child seat I had requested when booking was not canceled (we brought our own), and it was charged. It got canceled only after I requested it. The list did not show the cost of an additional driver. In the end, I was still careless. When settling the return, the fee of $13.3 per day for the extra driver was listed. Isn’t this fraud? The staff had a terrible attitude during the on-site communication about the fee, and the store manager acted like a scheming rogue, essentially saying that if you added it, you have to pay for it. Really disgusting! I suggest not choosing this store. If you have to, make sure to record the entire process of picking up and returning the car.

They made a hard sell to try to get me to upgrade. I kept saying just the original car and they kept offering me upgrades at an addtiional cost.

Great job.

I was able to switch my pick up time without any hassle. Thanks!

The service was good, they patiently answered our questions despite the language barrier.

The car we book above was not the car we actually got but that was down to ourselves as we extended our reservation earlier and there were no car available....staff was amazing and very helpful.

Fantastic service...will definitely use this company again

There was only one car to choose from

This rental company enforces third-party liability insurance, so you still need to opt for it when renting. The listed prices on the website are misleading. If you're adding $18 a day at the location, you might as well book directly from Sixt, which doesn't generally force you to buy. The car is fine.

The wait was really long... The procedures took ages, and they tried to sell some products.

We noticed some extra charges (insurance) that i had not agreed to. Not sure if this is standard or not. Bumped up the price from original quote by about 30 percent. Otherwise a great car and good experience.

Very easy. Good comms. Overall would recommend.

After returning the car, we rented another one and wasted several hours at LA Thrifty fighting for our rights. I urge all Chinese people not to rent from this company. They unjustifiably refuse to accept Chinese driving licenses and their service attitude is terrible. Many Chinese people have been denied rentals, disrupting their travel plans. It seems highly likely to be racial discrimination. Let's support our country and fight back together!

Car was great. Only issue i had was we arrived late evening and thrifty desk was closed and redirected to Dollar desk where we waited for over an hour and a half.

The car have problems with the brakes

Jo

I booked a car for 10:00 PM, but they closed at 10:00 PM without any notice or contact. I only got the car the next morning at the airport without any compensation. I clearly stated that I didn't want any insurance, but they still added basic insurance. Be sure to read carefully before signing!

Encountered an unhelpful staff at the counter.

A toda costa nos trato de vender adicionales, a pesar de decir siempre que NO nos encontramos con que finalmente nos habían agregado un servicio de asistencia en ruta que nunca solicitamos.

Todo de acuerdo a lo prometido.

I chose the full-to-full fuel policy, but the car wasn’t full when I picked it up. The shuttle bus is shared with Dollar, which resulted in a long wait. The bus was dirty, and the staff especially asked Chinese people for the return receipt, which felt racist and discriminatory. Although the price is competitive, I have to say that the overall experience with Thrifty is very poor.

I was happy with the treatment and how was the car condition

The amount due at the counter did not match what was listed in the receipt. I was asked to pay additional taxes and fees on top of what I was quoted at the time of booking which came to an additional $30

Excellent customer service. No issues to report.

waited to long and not clear on the drop off

The staff at the Thrifty counter told different conditions from a call center representative so we tried to explain to the call center and it didn't work. So we spent wayyyyyy extra money on this rent. Totally unsatisfied.

To collaborate is an important key