They gave the wrong car so lost a lot of time on loading up getting ready to be told change cars . Wrong car in the bay given

The Thrifty car rental service at this airport has relatively good service. However, they can be somewhat misleading by claiming that the road insurance is mandatory for everyone. During my second rental, I unknowingly paid for it. But subsequent rentals with Thrifty didn't have this issue. I now think there might have been a problem with that particular car, which is why they suggested I buy it.

Customer service was good, but the persistent upselling was unpleasant. The agent suggested our car was too small and we should upgrade, but we knew for sure the car we booked was large enough. When we saw the car, it indeed had plenty of room for our two large suitcases and a stroller.

The queue time is average, but the pickup process takes too long.

I believe I was overcharged. The amount quoted and the bill were not the same.