“Fantastic. Really made seeing the country side possible.”
About Apex:9.0/10
The customer service and shuttle drivers were excellent and helpful. There was some confusion on my pick up point as they were under the thought my flight was a domestic one, but they contacted me, rearranged pick up, and gave me easy, specific directions on where to meet the driver. Overall very pleased with the service.
The staff at the rental company were very polite and proactively explained various important matters. The vehicle had high mileage, and there were occasional unexplained alerts from the car's computer. It would be better if the car condition is checked in advance by the rental company.
Excellent customer experience from the team at Apex. Very easy to complete pickup and drop off. Would highly recommend Apex and especially Ian who dealt with our hire with exceptional quality
Very poor experience. When I arrived, there were no cars available. They wanted to downgrade me to a smaller car, which I refused. I ended up waiting over an hour, and they still gave me a car that was smaller and worse than what I had reserved. The experience was very bad.
Apex, a budget brand under AVIS, offered excellent value. The car was in good condition with nearly 30,000 kilometers on it. I drove around 1,600 kilometers in Tasmania, including Wellington Mountain, Bruny Island, Stanley in the north, and Wineglass Bay in the east. There was no mileage restriction, and the best part was that they provided child seats for free.
Shuttle pickup location a long distance from airport with bags. Outdoor walk subject to weather.
About QEEQ:10.0/10
Rental with Apex through QEEQ while in Hamilton was a good price.
But in Wellington I rented with yesaway through Momondo as their prices were better.
Now feeling my QEEQ membership may not be cost effective
Convenient shuttle service, just a 3-minute ride to the store with hardly any waiting time. They upgraded us for free to a Nissan X-Trail with only 80,000 km. They don't proactively provide a phone holder, but if you ask, they offer it for free and let you choose your preferred one.
“Car was very good and the whole process was quite easy.”
About Apex:7.0/10
Drop off time was not made very clear by the staff in Auckland. We were told to drop off in Wellington by 4pm and therefore not realizing the vehicle had to be dropped off by 12 noon as per the booking paperwork.
when I arrived the airport, the first lady who picked up my call was not too helpful. However the lady who help with car-pick up was excellent and super friendly. I had a fairly wait to be drop off back to the airport after car return, could be lunch time short staff.
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View more >Geoffrey Fanny
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View more >Not bad.
The staff at the rental company were very polite and proactively explained various important matters. The vehicle had high mileage, and there were occasional unexplained alerts from the car's computer. It would be better if the car condition is checked in advance by the rental company.
Isidore Augustine
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View more >Hot Destinations For Apex
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