CAR RENTAL REVIEWS ON BUDGET AT TORONTO PEARSON AIRPORT, YYZ

The store provides attentive service.

Very good, they replaced it with a sedan.

Budget is a good company. I booked a Ford Flex, but it wasn't available, so they upgraded me to a Chrysler 7-seater VAN. This car has a heavy chassis, strong power, good handling, and cold air conditioning! However, it does consume a lot of fuel, but considering the great experience, it was worth it. We drove from Toronto to Niagara Falls to Ottawa to Montreal and back to Toronto, and it was very enjoyable!

The vehicle was in poor condition, the windows were drafty, and the GPS was inaccurate.

Pretty good

The lady at the front desk was very patient and nice. Much better than the guy at the AVIS store last time.

Very rude attitude. The car I booked was not available at the counter. I originally reserved a Mustang, but they randomly gave me a Hyundai SUV instead. The difference is too much. I recommend not using this company.

Good, but lacks 24-hour service

The customer service staff was very patient. The car was a new Elantra with just over 2,000 kilometers. Pickup and return were very convenient!

Very simple and convenient to pick up and drop off.

Toronto is really not good.

Good

Long wait times, difficult to find the location, and even though I filled up the tank at a nearby gas station, due to navigation issues, I had to circle the terminal twice. When returning the car they insisted the tank wasn't full, which seems impossible.

Very efficient. When asked for a driver's license, they mentioned that having a Canadian one was convenient. So there were no translation issues. All the contracts were displayed on the screen, and I just signed to agree. Found the car outside, the key was inside, and I got an inspection sheet as well. If there were no scratches, I didn't need to worry. At the exit gate, someone checked my documents and contract again.

Pickup and return were very fast, no sales pitches, and the return signs were fairly clear.

It was okay. I paid a prepayment of 244 RMB when I booked, and I confirmed this with the staff when picking up the car. However, after returning home, I was charged again.

This is the fourth country I have done self-driving in abroad: Russia, New Zealand, the USA, and Canada. This time was the most frustrating, not because of spending more money due to language barriers, but because of the service attitude of the car rental company staff. In the other countries, even though I didn't understand the local language, the car rental company always made sure to clearly inform us about any additional charges. However, this lady had a very average attitude. When she saw we didn't understand English well, she didn't make an effort to communicate properly. When I asked if there were any extra charges, she didn't explain clearly and just said OK and had me sign. Only after signing and seeing an additional 200 CAD charge on my card did I realize what had happened. Communicating with her was difficult, and we initially thought it was a deposit. When returning the car, the inspector clarified with a simple explanation that we were charged over 200 CAD for insurance. Despite explicitly telling her I didn't want insurance, she still applied it. The problem isn't the money but the attitude toward service.

Pretty good, clean and orderly, everything went smoothly.

The pickup location is very close to the airport, just a few minutes' walk, which is very convenient.