CAR RENTAL REVIEWS ON BUDGET AT MIAMI INTERNATIONAL AIRPORT, MIA

Great

The car rental staff was arrogant and uncommunicative. They didn't answer my questions and insisted on selling me additional insurance at first. I declined and specified that I didn't need any extra services beyond what I had booked online. Then, they brought up the fuel issue, to which I replied, 'I will refill the gas when I return.' However, while signing the contract, I realized they had included a clause for pre-purchasing a full tank of gas. They rushed me to sign multiple parts, and when I asked for explanations, they just said 'you have to agree' and kept pressuring me, mentioning there were people waiting behind me. They charged a $100 deposit as a vehicle deposit. When we returned the car with a full tank of gas, we noticed the $100 pre-authorization had turned into a $33.45 charge. We approached the rental counter again, noticing that the lady at the counter was not attending to anyone. When we tried to talk to her, she told us to step back behind the line, saying she was busy and that we should wait until she called us. When she finally called us over, she continued doing her task without looking up and rudely said 'talk to me!' Her attitude was very arrogant and filled with discrimination against Chinese people! Regarding the issue of pre-purchasing a full tank of gas, they said we had signed for it in the contract, and they would not refund us for the extra gas we had refilled. The most infuriating part of this experience was the rental company's attitude towards Chinese people!

Collection process is too slow, staff have to input far too much information into their computer systems. It’s more about who we were rather than the car. As we have already done so much of it online it felt like too much duplication

Kept us very well informed, easy to book process and customer services were very helpful when we had to change a booking

Power was out in main Budget booth so we had to go down to the small booth in the car park. There was a huge queue but only 1 or occasionally 2 people working in the booth. Where were all the staff who would have been working in the massive booth/office in the main airport???We waited almost 2 hours There was no management presence and no urgency to help get people sorted more quickly.

Lisez bien le contrat avant de le signer ! J'ai refusé les assurances, le loueur m'a dit pas de soucis et au final j'ai signé sans regarder et il avait quand même mis deux assurances.

Service was average. Although my Zuzuche order clearly included third-party insurance, Budget denied it and asked for an additional $14 per day. After contacting Zuzuche, it was confirmed that it was included, but I had the same issue with my next rental. I didn't bother to argue anymore.

La camioneta fue muy buena!! Lo único que no me gusto de Budget en específico fue que no proveían servicio para regresar la camioneta en la terminal, por una tarifa adicional, a fin de no perder tiempo en traslados. En el caso de Dollar si me lo ofreció en una ocasión previa.

Fue efectivo, aunque no me bajo el precio de la renta.

The car was nice, waiting line at pick was over 2 hours, employee at the desk tried to sell us extra insurance which we already bought from a third party. When we returned the car, we were charged 100 Dollars extra than what we signed up for. I know about 30 Dollars go for the refilling the gas tank but there is still extra 70 Dollars which are not stated any where what are they for. I am not sure that this lack of transparency on the Budget side, would encourage us to be clients in future.

The staff in the Miami airport branch of Budget were rude and unhelpful. They were dismissive and very confusing. When we asked her for clarification (e.g. about the complex fuel arrangement and insurance) she didn’t explain anything and was constantly talking to a colleague throughout the booking process. Also we stood in line for over an hour which wasn’t ideal. The car (Ford Mustang) was great but was pretty dirty on the inside and clearly hadn’t been cleaned for a while.

Great experience from start to finish. Easy process and good communication. The app is also very handy.

There were 2 hours of waiting line to pick up the vehicule at the airport. Since I am 6 months pregnant with also a 2 years old baby, I asked politely if there was a priority line, but the counter staff declined. I had to insit and I had another staff yelling at me that being pregnant was not a reason to get priority! Shame on Budget!! I said it is not possible for me to wait 2 hours and finally managed to get the keys but I was very shocked by how I was treated by the staff.

The queue time for picking up the car was too long, waited for an hour and a half.

Read a lot about how terrible they were in Miami but the experience was great !

No problems spot on

I don’t expect to find comments on big company such Budget since the car wasn't clean and has a sound on break.

I was charged for fuel even though I returned it with a full tank.

Counter staff were awful and took over 2 hrs to get a car

waited too long at pick up at Miami airport

nice deales

Excelente coche,muy tardado en la entrega pues solo había 3 agentes atendiendo un gran número de clientes.

Reserve con casi un mes de anticipación y llegando al counter todo estaba en orden.Muy recomendable.

I picked up the car at 8:30 AM, arrived half an hour early but there were still many people. I waited in line for over an hour and the staff were very impatient due to various reasons. It felt like there are always long lines no matter what time it is. Even when I returned the car at 9 PM, there were still many people in line.

We were charged for things we never asked for

Car type reservation was not available, thus the company was forced to honor with an upgrade. Personnel at counter was not quite amiable probably caused by a reservation not done directly thru the company website, they can not find the reservation nor understood where was the reservation at the printed papers showing it, after a while, they finally noticed it.